Summary
Nicole Mak is a Digital Product Owner and project leader with over a decade of experience orchestrating cross-functional teams to deliver complex product releases and operational improvements. She has driven global launch programs, built product management operations, and served as a Jira administrator to streamline workflows and cadence across marketing, support, DevOps, and data teams. Comfortable negotiating vendor contracts and leading organizational change, she has a track record of reducing duplication and anticipating risks to keep timelines on track. Based in Los Angeles, Nicole brings a blend of analytical rigor and hands-on coordination honed in both tech and mission-driven nonprofits, and she often pairs strategic roadmaps with practical tooling choices to accelerate delivery.
8 years of coding experience
12 years of employment as a software developer
BA, Psychology, Sociology, BA, Psychology, Sociology at University of Southern California