Nikita Danilov
Tallinn, Harju County, Estonia
Summary
🤩
Rockstar🎓
Top SchoolNikita Danilov is a customer support and operations leader with 14+ years of experience building and scaling support teams across hospitality, industrial sales, and cryptocurrency marketplaces. He has a proven track record of founding and growing support functions—designing workflows, hiring and mentoring teams, setting KPIs, and improving cross-channel operations for high-risk environments. Comfortable liaising with compliance, product, engineering, and stakeholders, he translates performance data into concrete process improvements that reduce friction and boost service quality. Known for calm escalation management in complex dispute and fraud scenarios, he brings a pragmatic, metrics-driven approach to team development. Based in Tallinn with a background in international relations, he pairs global customer empathy with operational rigor to help fast-moving startups mature their support capabilities.
14 years of coding experience
11 years of employment as a software developer
Bachelor's degree, International Relations and Affairs, Bachelor's degree, International Relations and Affairs at TalTech – Tallinn University of Technology
Russian, English, Estonian, German
Github Skills (60)
storage10
nfs9
fuse9
key-value9
object-storage9
emacs-lsp9
cloud-storage9
posix9
replication9
high-performance9
peek9
distributed-file-system8
procedures8
privacy-policy8
object-store8
Programming languages (10)
Github contributions (5)
nikitadanilov/t2
Jun 2023 - Apr 2026
Contributions:469 pushes, 6 branches in 2 years 10 months
nikitadanilov/nikitadanilov.github.io
May 2022 - Apr 2026
Contributions:138 pushes, 1 branch in 4 years
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