Nikita Danilov
Tallinn, Harju County, Estonia
Summary
🤩
Rockstar🎓
Top SchoolNikita Danilov is a customer support and operations leader with 14+ years of experience building and scaling support teams across hospitality, industrial sales, and cryptocurrency marketplaces. He has a proven track record of founding and growing support functions—designing workflows, hiring and mentoring teams, setting KPIs, and improving cross-channel operations for high-risk environments. Comfortable liaising with compliance, product, engineering, and stakeholders, he translates performance data into concrete process improvements that reduce friction and boost service quality. Known for calm escalation management in complex dispute and fraud scenarios, he brings a pragmatic, metrics-driven approach to team development. Based in Tallinn with a background in international relations, he pairs global customer empathy with operational rigor to help fast-moving startups mature their support capabilities.
14 years of coding experience
11 years of employment as a software developer
Bachelor's degree, International Relations and Affairs, Bachelor's degree, International Relations and Affairs at TalTech – Tallinn University of Technology
Russian, English, Estonian, German
Github Skills (87)
mass10
high-performance10
storage10
cloud-storage10
peek10
fat10
targeting10
capacity10
configurations10
glusterfs9
tarball9
database9
fuse9
rdma9
flycheck9
Programming languages (10)
Github contributions (5)
nikitadanilov/t2
Jun 2023 - Mar 2025
Contributions:458 pushes, 4 branches in 1 year 8 months
nikitadanilov/bits
Jun 2016 - Aug 2024
Contributions:7 pushes, 1 branch in 8 years 2 months
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