Nikko Zabala is an IT operations and security leader with over 15 years of hands-on experience building infrastructure, software, and cybersecurity programs across BPO, logistics, education, and services. Currently IT Operations & Security Manager at Hertz Philippines, he led development of a custom booking platform and internal CRM that eliminated recurring licensing costs and designed a 3-tier cloud infrastructure to improve performance, security, and uptime. He implemented enterprise-wide antivirus, formal IT/security policies, and an ISO 27001-aligned security plan that materially raised the company’s security posture. Known for driving cost savings through in-house solutions and process improvements, he has a track record of mentoring teams while balancing operational reliability with pragmatic engineering. Outside the day job he consults on software projects and has co-founded an operations-focused startup, demonstrating entrepreneurial instincts alongside enterprise delivery experience.
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