Nikolaos Kapetaneas
Assistant Operations Manager
Athens, Attica, Greece
Summary
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Senior🎓
Top SchoolNikolaos Kapetaneas is an operations leader with nine years of progressive contact center experience at Teleperformance, now serving as Assistant Operations Manager in Athens. He combines hands-on supervisory coaching with cross-functional stakeholder management to drive quality, efficiency, and process improvements across large support teams. Nikolaos has deep institutional knowledge—from frontline technical and customer support to multi-supervisor coordination—and a track record of translating client feedback into actionable system enhancements. With a background in political science and a self-described senior developer mindset on GitHub, he blends analytical problem solving with people-first operational discipline. Notably, he focuses on measurable supervisor effectiveness metrics to sustain consistent service delivery while scaling operations.
9 years of coding experience
Bachelor in Political Sciences & History, Political Science and Government, 103/110, Bachelor in Political Sciences & History, Political Science and Government, 103/110 at L’ORIENTALE- UNIVERSITY OF NAPOLI
English, Italian, Greek, French
Github Skills (4)
model-driven10
full-stack9
databases4
database3
Programming languages (4)
Github contributions (5)
nkapetanas/AccentureVirtualLibrary
Jan 2017 - Jun 2022
Contributions:1 push, 1 branch in 5 years 6 months
nkapetanas/dbpal
Jun 2020 - Mar 2022
An End-to-end Neural Natural Language Interface for Databases
Contributions:34 commits, 27 PRs, 32 pushes in 1 year 9 months
databasedatabases
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