Nikolaos Krystallis is a data-driven Business Analyst with nine years of experience applying mathematical and operations research principles to financial analytics, workforce planning, and real-time operations. He combines a strong technical toolkit—Python, SQL, Power BI, NLP and data automation—with hands-on experience in budgeting, forecasting and NPL due diligence across banking and contact-center environments. Currently leading financial data automation at Aambience Services, he has a track record of speeding reporting cycles and translating large datasets into actionable business decisions. His background includes real-time SLA management and workforce optimization at Webhelp, plus a PhD-focused, AI-oriented research profile that informs practical ML and NLP solutions for financial insights. Known for bridging rigorous academic methods with pragmatic operational improvements, he often uncovers non-obvious patterns that drive measurable efficiency gains.
9 years of coding experience
Bachelor's degree, Bachelor's degree at University of Patras
First High School of New Psychiko
Master of Science (MSc), Master of Science (MSc) at Technical University of Crete / Πολυτεχνείο Κρήτης
Doctor of Philosophy - PhD, Doctor of Philosophy - PhD at Hellenic Army Academy
Using Greek edition of Google Bert for Sentiment Analysis.
Contributions:56 commits, 2 PRs, 59 pushes in 1 year 9 months
cudagoogle-bertgreek-languagepython3pytorch
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Nikolaos Krystallis - Business Analyst at Aambience Services