Nikolaos Krystallis is a data-driven Business Analyst with nine years of experience applying mathematical and operations research principles to financial analytics, workforce planning, and real-time operations. He combines a strong technical toolkit—Python, SQL, Power BI, NLP and data automation—with hands-on experience in budgeting, forecasting and NPL due diligence across banking and contact-center environments. Currently leading financial data automation at Aambience Services, he has a track record of speeding reporting cycles and translating large datasets into actionable business decisions. His background includes real-time SLA management and workforce optimization at Webhelp, plus a PhD-focused, AI-oriented research profile that informs practical ML and NLP solutions for financial insights. Known for bridging rigorous academic methods with pragmatic operational improvements, he often uncovers non-obvious patterns that drive measurable efficiency gains.
9 years of coding experience
Bachelor's degree, Mathematics, Bachelor's degree, Mathematics at University of Patras
Doctor of Philosophy, NLP, Doctor of Philosophy, NLP at Hellenic Army Academy
Psychiko B.C.
Master of Science (MSc), Operational Research and Analysis, Master of Science (MSc), Operational Research and Analysis at Technical University of Crete
Applied Mathematics, Applied Mathematics at First High School of New Psychiko
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