Nils Leideck
Product Analyst at OTRS Group
Wuppertal, North Rhine-Westphalia, Germany
Summary
👤
Senior🎓
Top SchoolNils Leideck is a Product Analyst with 13 years’ experience in service and process management, currently shaping product direction at OTRS Group after moving up from Product Manager and long-standing Senior Consultant roles. He blends deep domain knowledge in CRM, IT/Enterprise Service Management and BPM with practical SaaS product delivery experience. Nils is particularly adept at translating complex service workflows into usable product features and measurable process improvements. Based in Wuppertal, Germany, he brings a client-focused mindset honed through years of consultancy and stakeholder management. A technically grounded analyst trained in system electronics and IT, he pairs hands-on systems understanding with strategic product thinking.
12 years of coding experience
4 years of employment as a software developer
IT Fachinformatiker, Systemelektronik, IT Fachinformatiker, Systemelektronik at WüpperfürthRealschulabschluss, Qualifikation, Realschulabschluss, Qualifikation at Leichlingen
English, Swahili
Github Skills (79)
process-management10
otrs10
ticket-system10
bpmn-js10
ats10
image10
webservice10
rendering9
image-upscaling9
browser9
super-resolution9
addon9
service-management9
openexr9
blender9
Programming languages (6)
Github contributions (5)
nilei/ITSMChangeManagement
Oct 2017 - Oct 2017
Contributions:4 PRs, 5 pushes, 2 branches in 1 day
core-packagerequiresotrsitsmchange-management
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