Nithin Thomas
Principal Technical Support Engineer at Salesforce
Bengaluru, Karnataka, India
Summary
👤
Senior🎓
Top SchoolNithin Thomas is a Principal Technical Support Engineer with 12 years of hands-on experience across Linux, networking, Kubernetes, AWS, Azure, Hadoop and web hosting, currently driving escalations and customer success at Salesforce. He progressed through technical and customer-facing roles at Red Hat and Cloudera, combining deep systems troubleshooting with cloud-native operational expertise. Known for translating complex distributed-system failures into actionable fixes, he balances platform-level debugging with pragmatic guidance for production environments. Based in Bengaluru, he brings a track record of mentoring peers and improving support processes, often surfacing recurring issues that inform product hardening. Notably, his background as a system administrator grounds his cloud work in practical operational realities that help reduce incident recurrence.
12 years of coding experience
9 years of employment as a software developer
pre degree, pre degree at HOLLY CROSS HIGHERSECONDARY SCHOOLBachelor of Technology (B.Tech.), Bachelor of Technology (B.Tech.) at Mahatma Gandhi University
English, Malayalam
Github Skills (52)
ovirt10
realms10
virtualization10
console9
consumption9
odf9
sinatra9
openshift9
azerothcore9
extensible8
ansible-role8
k8s8
notification8
storage8
artifacts8
Programming languages (7)
Github contributions (5)
nthomas-redhat/USM
Jan 2015 - Sep 2015
Contributions:11 commits, 17 PRs, 27 pushes in 8 months
storage-managerstorageproject-manager
Tendrl/tendrl-selinux
Nov 2017 - Dec 2018
Independent SELinux policy for Tendrl.
Contributions:1 PR, 1 push, 1 comment in 1 year 1 month
policyindependentselinuxselinux-policy
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