Summary
Octavio Ranieri is a Principal Support Engineer with over a decade of experience in IT and R&D, and eight years focused on customer-facing engineering roles supporting large enterprise deployments. At Elastic he leads the highest-tier support for complex Elasticsearch, Kibana, Logstash and Elastic Agent environments across on-prem and major cloud providers, routinely troubleshooting everything from SSO integrations to low-level disk segment and IOPS issues. He combines deep systems-level debugging, reverse-engineering and JVM/agent profiling skills with practical development experience in Java, Python, Docker/Kubernetes and embedded C/C++ from earlier product work. Octavio builds customer-facing knowledge—KBs, blogs and webinars—and drives operational efficiency, including lab cost optimizations on CSPs. Comfortable in high-pressure Tier 4 escalations, he pairs hands-on remediation with automation and tooling to prevent repeat incidents. Based in Minas Gerais, Brazil, he brings a pragmatic blend of support leadership and full-stack engineering shaped by both enterprise and embedded product backgrounds.
8 years of coding experience
7 years of employment as a software developer
Computer Science Software Engineering, Computer Science Software Engineering at PUC Minas
Portuguese, English, Spanish