Oksana Protsyk
Interim Head Of Support at Airalo
Kyiv, Ukraine
Summary
👤
Senior🎓
Top SchoolOksana Protsyk is a customer experience leader with 12 years in support and quality roles and a decade focused on elevating CX, currently serving as Interim Head of Support at Airalo in Kyiv. She progressed through hands-on technical and QA roles into leadership at Airalo, blending product-focused quality assurance with strategic support management. A certified professional coach, she brings a people-first approach to team development and stakeholder communication, often turning qualitative user feedback into measurable product improvements. Her background in language interpretation and experience building small business websites give her an uncommon mix of communication, technical troubleshooting, and user-centered design perspective.
12 years of coding experience
4 years of employment as a software developer
Professional Coach ICU, Professional Coach ICU at International Coach UnionIgor Sikorsky Kyiv Polytechnic Institute
Ukrainian, Russian, English, French
Github Skills (10)
transactional4
graph4
graph-database4
postgresql4
multi-model-database3
database3
nosql3
agensgraph2
graphdb2
bigtable1
Programming languages (1)
Github contributions (5)
OksanaProtsyk/TPP_Main_Repository
Mar 2015 - Apr 2015
Contributions:49 commits, 36 pushes, 1 branch in 29 days
OksanaProtsyk/SocialNetworks
May 2017 - Jun 2017
Contributions:23 pushes, 1 branch in 1 month
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