Oleksandr Shpalerchuk
Product Support Supervisor at BetterMe
Ukraine
Summary
👤
Senior🎓
Top SchoolOleksandr Shpalerchuk is a Product Support Supervisor with 12 years in the computer software industry, currently leading product support at BetterMe after progressing from sales leadership roles at Kromtech and Clario Tech. He blends customer-facing leadership with strong multilingual communication skills (Ukrainian, Russian, English) supported by a Master’s in Linguistics, which helps him translate technical issues into clear user-facing solutions. Experienced scaling support teams for consumer software, he has hands-on background in both frontline sales and supervisory roles that inform process improvements and cross-team collaboration. Based in Ukraine, he brings pragmatic problem-solving and a customer-first mindset to product support, with a knack for turning user feedback into actionable product insights.
12 years of coding experience
3 years of employment as a software developer
Master's degree, Linguistics, Master's degree, Linguistics at Lesya Ukrainka Volyn National UniversityMykhailo Kravchuk Lutsk Gymnasium #21
German, Russian, English, Ukrainian
Github Skills (19)
translation10
game-dev10
internationalization10
crowd10
phpmyadmin10
localization10
mysql9
mariadb9
django9
php9
gettext9
version-control8
database8
python8
crowdsourcing8
Programming languages (2)
Github contributions (5)
greenheartgames/gdt-translations
Feb 2014 - Oct 2014
Official crowd-sourced translations for Game Dev Tycoon
Contributions:436 commits, 1 comment in 8 months
translationsdevgame-devtranslationtycoon
iChester/gdt-translations
May 2015 - May 2015
Contributions:1 PR, 1 branch in 1 day
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