Summary
Olena Petrovska is a communications and business development manager with five years of recent experience in hospitality operations, franchise support, and client relationship management, currently growing property portfolios and guest services at Estate Harmony LTD. She brings prior leadership from a seven-year banking career where she led a branch, trained staff, and consistently increased sales—skills she leverages to coach teams, streamline turnovers, and handle emergency operational issues. Comfortable with reporting, invoicing, and scheduling, she combines customer-facing communication with behind-the-scenes process improvement to boost occupancy and service quality. Her background in economics and ongoing professional development in management, leadership, and ESOL underpin a practical, data-informed approach to expanding customer bases. Bilingual Ukrainian/English capabilities and active use of versatile communication channels (phone, WhatsApp, Telegram) help her build long-term landlord and guest relationships across markets. Notably, she has experience scaling franchise operations through clear work instructions and targeted sales-focused relationship building, a strength that helps translate service-level gains into measurable revenue growth.
5 years of coding experience
5 years of employment as a software developer
Specialist Degree, Еconomic, Specialist Degree, Еconomic at Chernihiv National University of Technology
Украинский, Английский