Oliver Smith
Principal - Customer Success Manager at Pragma
Vancouver, British Columbia, Canada
Summary
👤
Senior🎓
Top SchoolOliver Smith is a Principal Customer Success Manager with 11 years of experience helping game studios launch and operate live online experiences, currently shaping studio success at Pragma and FirstLook.gg from Vancouver. He blends hands-on development roots—C# and Unity authoring, tools and modding support for Distant Kingdoms—with strategic customer success, Live Ops readiness, and product-informed operational playbooks. Previously he led developer engagement and support at AccelByte, building freemium product strategies, developer SDKs and global support teams that scaled studio onboarding and incident response. An active contributor to game-focused open source (improving UI controls in the popular raylib-go bindings), he pairs technical fluency with creative instincts as a BAFTA-nominated filmmaker. This hybrid background makes him adept at translating developer needs into reliable backend solutions and compelling player experiences over years of live service.
11 years of coding experience
8 years of employment as a software developer
Bachelor of Arts (BA Hons) Game Design and Production Management, Bachelor of Arts (BA Hons) Game Design and Production Management at Abertay UniversityFortrose AcademyGlen Urquhart High School
English
Stackoverflow
23,882reputation
6.0mreached
846answers
24questions
declaration
top-5%
vector
top-5%
struct
top-5%
multithreading
top-5%
python
top-5%
numpy
top-5%
Github Skills (20)
game-engine10
go10
raylib10
checkbox9
buttons9
numpy9
python9
multithreading9
ui-design9
struct9
pointer9
combobox9
vector9
declaration9
initialization6
Programming languages (18)
Github contributions (5)
gen2brain/raylib-go
Feb 2021 - Feb 2021
Go bindings for raylib, a simple and easy-to-use library to enjoy videogames programming.
Role in this project:
Full-stack Developer
Full-stack DeveloperContributions:20 commits, 2 PRs, 2 comments in 1 day
Contributions summary:Oliver focused on improving the raygui library's user interface components, refactoring and cleaning up existing code for controls like ComboBox, CheckBox, Button, and ToggleButton. They utilized helper functions and declarative styling to streamline the rendering logic and state management. Furthermore, the user added functionality such as backspace repeat to TextBox controls.
golangrpivideogamesandroidvideo-game
kfsone/sfsed
Apr 2020 - Jun 2021
Contributions:23 commits, 23 pushes, 35 tags in 1 year 2 months
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