Summary
Oliver Tappin is a seasoned technology leader with 11 years’ experience building and scaling global operational teams for one of the world’s largest SaaS loyalty and promotions platforms. As Director of Operations at Eagle Eye he unites SRE, Customer Care, and Compliance to deliver reliable, auditable systems that handle hundreds of millions of personalised offers weekly and support over 100 million loyalty members. He built and grew a truly global SRE organisation across EMEA, NA and APAC, cut operational toil dramatically (e.g., reducing PagerDuty alerts by ~85%), and led major cloud migrations to modernise infrastructure. Equally comfortable shipping code and shaping strategy, Oliver started his career founding web agencies and building high-traffic platforms and internal tools, which gave him strong product and entrepreneurial instincts. He is pragmatic about balancing innovation with operational discipline and has a track record of turning manual ClickOps into Terraform-driven, auditable infrastructure. Based in Worthing, England, he combines hands-on engineering chops with cross-functional leadership to keep large-scale retail and hospitality systems both fast and trustworthy.
11 years of coding experience
16 years of employment as a software developer
St Andrews High School for Boys
Worthing College