Olivia Payne is a Senior Technical Writer with five years of experience crafting clear, user-focused documentation at Red Hat and in security and compliance roles at NC State University. Currently completing a Master's in Technical Communications, she blends research-driven insights on diversity, inclusion, and accessible design with practical docs work for enterprise open-source software. Her background in English and frontline customer education at lululemon informs a communicative, empathy-centered approach to technical content and UX. Based in Raleigh, she focuses on making virtual spaces more accessible and inclusive—translating complex security and platform concepts into usable guidance for diverse audiences.
5 years of coding experience
Master's degree Technical Communications, Master's degree Technical Communications at North Carolina State University
Bachelor's degree English, Bachelor's degree English at Western Carolina University
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