Summary
Omar Bsoul is a Senior Software Engineer II with nine years of experience building full-stack web and mobile solutions, currently advancing customer experience and AI-driven automation at Careem. He has a track record of platformizing help centers and creating customizable help flows that improved satisfaction, reflecting strong skills in AI, automation and product-focused engineering. Prior roles span startup and teaching environments, from mobile development on SmartQuiz to instructing web and cross-platform mobile technologies, highlighting both hands-on delivery and mentorship. Based in Jordan with a computer engineering background from Yarmouk University, he combines practical implementation experience with a knack for turning customer support challenges into scalable, automated systems.
8 years of coding experience
7 years of employment as a software developer
Bachelor's, Computer Engineering, Bachelor's, Computer Engineering at Yarmouk University