Summary
Orit Peleg is a seasoned Senior Support Engineer with over a decade of experience delivering technical solutions and customer-centric support across enterprise software and infrastructure. She progressed from Windows systems administration in a law firm to Tier 1 and Tier 2 roles at IBM supporting global clients and compilers, and now provides senior-level support at CyberArk and Palo Alto Networks. Orit is known for fast learning, methodical problem-solving, and consistently meeting SLAs while coordinating cross-functional fixes with development teams. Her strengths include clear client communication, ownership of escalations, and daily handling of high-volume, high-stakes tickets for banks and software firms. Less obvious is her background spanning both hands-on system administration and deep product support, which gives her a rare ability to translate low-level technical issues into actionable product fixes. Based in Israel, she combines technical breadth with a team-oriented mindset that drives positive user experiences.
10 years of coding experience
18 years of employment as a software developer
Python Introduction Course, Python Introduction Course at she codes;
Certified Novell Administrator, Certified Novell Administrator at John Bryce