Orlando Padron
NOC Analyst at Norwegian Cruise Line Holdings Ltd.
Miami, Florida, United States
Summary
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Senior🎓
Top SchoolOrlando Padron is an experienced NOC analyst and computer engineer with eight years of hands-on IT and support experience across large enterprises, currently ensuring network and application availability for Norwegian Cruise Line Holdings. He brings strong incident management and escalation skills from roles at Elevance Health and Telefonica, with practical expertise in IDS monitoring, VMware, SCCM, Active Directory, RSA/MFA, and remote user support. Orlando pairs technical troubleshooting with user-facing empathy—developed earlier in customer-facing retail and management roles—helping him defuse high-pressure incidents while preserving customer satisfaction. He holds a BS in Information Technology with a cybersecurity focus and industry certifications (CompTIA A+/Network+), reflecting a solid blend of formal training and operational know-how. Comfortable in 24/7/365 shift environments, he produces regular metrics and documentation to drive continuous improvement in availability and performance. Outside the console, he’s motivated by family and a genuine curiosity for technology, often bridging the gap between technical teams and end users.
8 years of coding experience
5 years of employment as a software developer
High School Diploma General Studies, High School Diploma General Studies at Miami Senior High SchoolCompTIA A+ & Network+ Information Technology, CompTIA A+ & Network+ Information Technology at The Academy of South FloridaBachelor of Science - BS Information Technology | Cybersecurity, Bachelor of Science - BS Information Technology | Cybersecurity at Western Governors UniversityAssociate's degree Computer Engineering, Associate's degree Computer Engineering at Miami Dade College
English, SpanishProgramming languages (1)
Github contributions (5)
OrlandoPadron/just-eat-responsive-ui
Jul 2022 - Aug 2022
Contributions:15 commits, 17 pushes, 1 branch in 18 days
OrlandoPadron/levels
Sep 2020 - Feb 2021
Final version TFT
Contributions:4 PRs, 10 pushes in 4 months
tftgame
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