Oscar Leung
Sr. Technical Support Analyst, Lead at Visier Inc.
Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolOscar Leung is a seasoned technical support leader based in Toronto with 11 years of experience helping SaaS and service teams troubleshoot, onboard, and scale customer success operations. Currently a Senior Technical Support Analyst and Lead at Visier, he progressed rapidly through tiered analyst roles, demonstrating strengths in escalation management, cross-functional collaboration, and mentorship. His background combines formal training in biomedical sciences and psychology with IT certification, giving him a unique empathy-driven approach to diagnosing complex technical and user-experience issues. Comfortable in fast-paced environments from gaming studios to national elections logistics, he excels at turning ambiguous problems into repeatable support processes and knowledge assets. Colleagues value his pragmatic leadership and knack for making technical workflows more efficient and customer-focused.
11 years of coding experience
Certification Information Technology, Certification Information Technology at NPower CanadaBachelor's degree Biomedical Sciences | Psychology minor, Bachelor's degree Biomedical Sciences | Psychology minor at University of Waterloo
English, Chinese, Chinese
Stackoverflow
1reputation
0reached
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Github Skills (5)
swift7
programming-language6
typescript1
javascript1
type-safety1
Programming languages (1)
Github contributions (5)
oscarleung/url-battle
Feb 2015 - Feb 2015
Contributions:5 pushes in 1 day
oscarleung/gokemon
Nov 2014 - Dec 2014
Contributions:2 commits in 1 day
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