Summary
Osmond Jiang is a Principal Software Engineering Manager at Microsoft with a decade of experience architecting high-performance, globally distributed systems for learn.microsoft.com and AI copilots like Azure Copilot and AskLearn. He leads teams building large-scale data storage, knowledge management and retrieval (RAG/GraphRAG), adaptive learning, and QA/training experiences that serve millions of monthly users. His work bridges engineering, data governance, localization, and content distribution to make Microsoft Learn a primary data source for Microsoft’s AI products. Notably, Osmond was an early contributor to the DocFX engine and has steered platform-level efforts that turn high-quality documentation into production-ready AI training data. Based in Shanghai, he combines deep systems design with product-focused delivery, ensuring AI quality by elevating the underlying data and information architecture.
10 years of coding experience
9 years of employment as a software developer
Bachelor of Science (BS), Computer Software Engineering, Bachelor of Science (BS), Computer Software Engineering at Tongji University
English