Ousmane Sylla
Senior Technical Support Engineer at Genesys
Muncie, Indiana, United States
Summary
👤
Senior🎓
Top SchoolOusmane Sylla is an IT support professional and self-taught software/ electrical engineer with nine years of hands-on experience in system administration, Active Directory, Group Policy, and domain server management. He has a decade-plus background in customer service and strong troubleshooting and communication skills, complemented by accredited IT Support certification and practical WordPress development experience. Currently a Senior Technical Support Engineer at Genesys and the author of the Elementbound epic fantasy series, he blends technical rigor with creative entrepreneurship. Based in Muncie, Indiana, Ousmane leverages an uncommon mix of IT operations know-how, self-directed software learning, and authorial discipline to solve problems and deliver user-focused solutions.
9 years of coding experience
3 years of employment as a software developer
Accounting, Accounting at Western Governors University
Github Skills (8)
html10
css10
nodejs10
javascript10
vanilla-javascript10
web-development10
ruby-on-rails10
ruby10
Programming languages (3)
Github contributions (5)
kitague/PresidentModiboKeita
Apr 2019 - Apr 2021
Contributions:28 pushes, 1 branch in 2 years
kitague/Hello-World
Aug 2016 - Apr 2019
Contributions:1 push, 1 branch in 2 years 8 months
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