Owen Baines
Operations Manager - Collections
Charnwood, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolOwen Baines is an operations leader with 10 years’ experience applying mathematical thinking to credit, collections, and recovery operations in the energy sector. At Octopus Energy he has progressed from frontline customer support to leading collections teams, reducing wait times, scaling contact volumes, and recovering tens of millions in aged debt through data-driven process design. He combines a Master's in Mathematics with hands-on program delivery—designing approaches to energy theft, insolvency, and complex vulnerable-customer handling that influenced company-wide policy. As Director and Treasurer of a not-for-profit, he brings governance, compliance and financial stewardship experience alongside Scrutineer oversight from student government. Comfortable translating quantitative insight into operational change, he’s known for pragmatic experiments—running live customer tests to de-risk new approaches—and for cross-functional stakeholder engagement. Based in Charnwood, he blends analytical rigor with people-centered leadership to improve outcomes for customers and the business.
10 years of coding experience
Master's degree, Mathematics, Master's degree, Mathematics at University of Leicester
Github Skills (7)
mediawiki9
puppet8
mediawiki-extension7
chrome1
firefox1
firefox-addon1
chrome-extension1
Programming languages (3)
Github contributions (5)
miraheze/TSPortal
Jun 2022 - Nov 2022
Contributions:11 releases, 43 commits, 5 PRs in 5 months
OwenBaines/CreateWiki
Dec 2020 - Jan 2021
The extension used at Miraheze for requesting & creating wikis
Contributions:9 pushes in 13 days
wikiwikismiraheze
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