Summary
Pablo Arburola is a Global Strategic Operations Analyst with 11 years of experience driving workforce management, process improvement, and data-driven decision making across multinational teams. He blends advanced reporting and visualization skills (Excel, Cognos, Power BI) with hands-on forecasting, capacity planning and real-time operations for large contact center environments. A certified Scrum Master and LSS Green Belt, he has a track record of improving forecast accuracy and building WFM teams and tools that leaders rely on. Fluent in Spanish and English, Pablo also consults seasonally to deliver workforce analysis, talent screening and performance controls for diverse industries. He’s known for turning routine reports into actionable insights and for quietly championing employee benefits and engagement initiatives that boost retention.
11 years of coding experience
8 years of employment as a software developer
High School Diploma, High School Diploma at M.E.P
Bachelor's degree, Business Administration and Management, General, Bachelor's degree, Business Administration and Management, General at Universidad Internacional de las Américas
kekchi (guatemalan language), Spanish, English, portuguese (15%)