Pablo Rodas
Technical Support Engineer at Plaid
San Francisco, California, United States
Summary
🤩
Rockstar🎓
Top SchoolPablo Rodas is a product-minded technical support engineer in San Francisco with 4+ years of experience turning customer feedback and operational data into impactful product and process improvements. He progressed from frontline support to leading a 14-person escalations and triage team, launching remote operations roles and a second support center in Mexico City while maintaining strong SLA performance. Pablo has bridged product, finance, and operations as a product manager in fintech—triaging bugs, writing PRDs, conducting user research, and running launch readiness. He combines hands-on technical skills (SQL, Python, HTML/CSS) and open-source backend contributions to CloudFoundry’s UAA with a pragmatic focus on lean, user-centered design. Outside work he’s an avid park explorer and amateur TV chef, bringing curiosity and clear communication to cross-functional teams.
4 years of coding experience
4 years of employment as a software developer
Bachelor's degree Music Performance - Jazz Guitar, Bachelor's degree Music Performance - Jazz Guitar at San Francisco State UniversityProduct Management Certificate, Product Management Certificate at General AssemblyFront End Development, Front End Development at UdacityAssociate of Arts - AA Recording Arts Technology/Technician, Associate of Arts - AA Recording Arts Technology/Technician at Los Medanos College
Github Skills (10)
javas10
oauth10
java10
spring-boot9
sql9
refactoring8
database-management8
openid-connect8
testing8
security8
Programming languages (5)
Github contributions (5)
cloudfoundry/uaa
Jul 2022 - Aug 2022
CloudFoundry User Account and Authentication (UAA) Server
Role in this project:
Backend Developer
Backend DeveloperContributions:2 reviews, 20 commits, 10 PRs in 1 month
Contributions summary:Pablo primarily contributed to the backend of the UAA server, focusing on bug fixes and refactoring. Their work included adding refresh token functionality to the JWT Bearer Endpoint, resolving merge conflicts, and addressing code smells related to SQL injection vulnerabilities. The user also refactored code to correctly quote table identifiers for database interactions, ensuring compatibility and security.
openid-connectuaaoidcaccountauthentication
pabloarodas/test
Oct 2021 - Dec 2021
Contributions:53 PRs, 64 pushes, 1 branch in 1 month
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