Pål Torgersen
Director Of Customer Success at Globus.ai
Oslo, Norway
Summary
👤
Senior🎓
Top SchoolPål Torgersen is a Director of Customer Success with 9 years in software, blending technical understanding and business strategy to optimize workflows and drive product value for staffing and recruitment clients. He has built and scaled customer success and support functions at Globus.ai, achieving sub-30-minute median response times across 500+ cases while maintaining exceptionally high satisfaction scores. Earlier roles in invoice automation at Medius and media workflow at SYNQ.fm gave him deep experience integrating cloud OCR, ERPs, and APIs to streamline Purchase-to-Pay and content distribution processes. Comfortable translating between customers and engineering, he provides technical sales support and shapes product priorities through hands-on scoping and training. His academic background in biomedical engineering and an international MSc in innovation and entrepreneurship inform a pragmatic, research-minded approach to problem solving. Outside the obvious metrics, he uniquely combines startup founding experience with large-enterprise implementations, making him adept at both early-stage product thinking and enterprise-scale delivery.
9 years of coding experience
10 years of employment as a software developer
MSc, Innovation and Entrepreneurship, MSc, Innovation and Entrepreneurship at Universitetet i Oslo (UiO)Entrepreneurship/Entrepreneurial Studies, Entrepreneurship/Entrepreneurial Studies at Jones Graduate School of Business, Rice UniversityBachelor, Biomedical Engineering, Bachelor, Biomedical Engineering at OsloMet – storbyuniversitetet
Norwegian, English
Github Skills (13)
google-api7
api6
wikipedia6
rest-api5
swagger4
rest4
aws4
openapi4
azure3
oas3
reminder3
javascript2
redoc2
Github contributions (5)
gsemino/autoplay-video-as-background-for-website
Aug 2018 - May 2019
Contributions:5 commits, 5 pushes in 9 months
SYNQfm/SYNQ-WP
Aug 2017 - Sep 2017
Contributions:2 pushes, 4 comments, 15 issues in 1 month
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