Palina P
Technical Support Assistant at INTELLECTUAL GIFT INC
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolPalina P is a full-stack software engineer and technical support specialist based in New York with eight years of experience delivering practical SaaS solutions. At Intellectual Gift Inc. she combines frontline support—troubleshooting ProviderSoft workflow issues via ticketing and remote diagnostics—with hands-on automation, using Python to streamline data cleansing and reporting. She has built internal case management platforms that cut manual tracking by 40% and implemented role‑based access controls to strengthen security and reduce account incidents. Comfortable translating operational needs into weekly development cycles, she bridges user-facing support and backend efficiency improvements, reducing downtime while improving reporting and access workflows. An often-overlooked strength is her focus on automation: small Python tools she develops consistently amplify team productivity behind the scenes.
8 years of coding experience
Hunter College
Russian, EnglishProgramming languages (4)
Github contributions (5)
Palinana/project-HabitLite
Mar 2019 - Sep 2019
Personalized gamified habit tracker to help users achieve their goals.
Contributions:60 PRs, 92 pushes, 6 branches in 5 months
habitgoalsreacttrackerjavascript
Palinana/store
Jan 2019 - Mar 2019
Contributions:74 commits, 42 PRs, 59 pushes in 2 months
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