Pan Ousley
Principal Technical Writer, OpenShift Virtualization
New York, United States
Summary
🤩
Rockstar🎓
Top SchoolPan Ousley is a Principal Technical Writer specializing in OpenShift Virtualization at Red Hat with 11 years of experience translating complex cloud-native and storage engineering concepts into clear, usable documentation. Rooted in a background that spans hands-on support, storage engineering, and linguistics, Pan excels at empathetic communication that bridges engineering, product, and customer needs. At Red Hat they progressed from intern to principal writer, shaping customer-facing guides and knowledge-base content while promoting KCS practices to improve support outcomes. Based in New York, Pan blends technical fluency in OpenShift and Gluster with a minimalistic writing style that prioritizes usability and reduces cognitive load for operators. An early career in recovery counseling informs a collaborative, user-centered approach to documentation and cross-team advocacy.
10 years of coding experience
3 years of employment as a software developer
UMass LowellBachelor of Arts (BA) Linguistics, Bachelor of Arts (BA) Linguistics at SUNY New Paltz
Github Skills (29)
kubernetes10
filesystem10
commons10
openshift10
vms10
documentation10
alerts9
libvirt9
user-guide9
linux9
storage9
server9
rsync9
replication9
api8
Programming languages (6)
Github contributions (5)
ousleyp/openshift-docs
Jul 2018 - Apr 2025
OpenShift Documentation
Contributions:2118 pushes, 479 branches in 6 years 9 months
kubernetesopenshift
ousleyp/tier_test_scripts
Jun 2015 - Dec 2015
Contributions:43 pushes, 1 branch in 6 months
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