Summary
Pankaj Joshi is a hands-on telecom and SaaS architect with 19+ years of experience building and shipping 60+ enterprise products, from multitenant IP PBX and CCaaS platforms to AI-powered ERPs and e-commerce systems. He uniquely bridges product leadership and deep engineering—writing production code, designing cloud-native architectures, and owning delivery end-to-end rather than handing off to dev teams. His expertise spans FreeSWITCH/Asterisk, SIP/WebRTC, Twilio/Plivo integrations, modern stacks (Nest/Next/React, FastAPI, Node.js) and cloud-native DevOps (Docker, Kubernetes, AWS/GCP/Azure). Pankaj is AI-first in practice, using Claude, OpenAI Codex and Cursor to accelerate MVP cycles and embed LLMs into voice agents, lead qualification and automation workflows. He’s delivered carrier-grade systems (1,000+ concurrent channels) and industry-specific CPaaS/CCaaS solutions for BFSI, insurance, airlines and real estate, often reducing manual ops by 60–80% through automation. Based in New Delhi, he’s open to senior delivery and program roles where technical depth and product ownership are required.
14 years of coding experience
15 years of employment as a software developer
Master of Computer Applications (MCA), Computer Software Engineering, Master of Computer Applications (MCA), Computer Software Engineering at Indira Gandhi National Open University (IGNOU), Delhi
Master of Business Administration - MBA, System and Marketing, A, Master of Business Administration - MBA, System and Marketing, A at Sikkim Manipal University (SMU)
Master's degree, Mathematics, Master's degree, Mathematics at Kumaun University (KU), Nainital
English, Hindi