Paolo Paz
Technical Support Engineer at ServiceNow
Orlando, Florida, United States
Summary
👤
Senior🎓
Top SchoolPaolo Paz is a Technical Support Engineer in Orlando with nine years of hands-on experience diagnosing and resolving complex issues across ServiceNow, cloud platforms, and enterprise IT environments. He combines strong customer-facing communication and SLA-driven incident management with practical knowledge of Azure, AWS, VPNs, and remote desktop tooling. Paolo has progressed from help-desk and retail tech leadership into specialized ServiceNow support roles, creating documentation and driving cross-functional escalations to improve product reliability. Ambitious to become a full-stack developer, he actively expands his programming skills and brings a calm, pressure-tested approach to fast-paced support situations. An attention to process and knowledge-sharing distinguishes him—he frequently turns recurring tickets into knowledge-base articles that reduce repeat incidents.
9 years of coding experience
6 years of employment as a software developer
Associate's degree, Associate's degree at Miami Dade CollegeBachelor's degree, Computer Science, Bachelor's degree, Computer Science at University of Central Florida
Github Skills (3)
raid8
plugin2
pocketmine2
Programming languages (2)
Github contributions (4)
Paolo-Paz/raid
Jun 2019 - Nov 2022
RAID a tool for checking raid progress
Contributions:42 commits, 5 PRs, 34 pushes in 3 years 5 months
raidchecking
Paolo-Paz/devtraining-application-release
Oct 2023 - Oct 2023
This repository is used by the Developer Site training content, Tokyo release.
Contributions:1 push, 1 branch in 1 day
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