Summary
Parker Ferguson is a hands-on technical leader and Director with nine years of experience driving quality engineering, process design, and automation across SaaS and gaming-adjacent products. He has a track record of translating complex operational needs into scalable workflows—leading a Jira Cloud migration that saved $25K/month and delivering a Tiered Support Model that supported rapid expansion of retail and mobile betting to 35 states. At Kaseya he rebuilt QA organizations, grew teams to 16 direct reports, and raised on-prem adoption through improved release quality, while also owning IAM test automation and organization-wide metric standardization. Parker blends deep technical chops (Ansible, REST API test frameworks, Kafka, LVM, Tenable) with customer-focused process improvements that achieved 90%+ first-touch resolution on thousands of monthly incidents. He also explores blockchain and generative art R&D, having led NFT smart-contract and generative art projects, showing a curiosity for novel product mechanics beyond core ops. Based in Las Vegas, he combines operational rigor and engineering empathy to turn messy, high-stakes environments into repeatable, auditable systems.
9 years of coding experience
8 years of employment as a software developer
British Columbia Institute of Technology (BCIT)
Bachelor of Business Administration Business Administration and Management General, Bachelor of Business Administration Business Administration and Management General at Thompson Rivers University
Bachelor's degree - Second Degree Program Computer Science, Bachelor's degree - Second Degree Program Computer Science at Simon Fraser University
ruby, solidity, python