Summary
Parnab Sen is an IT operations and application support leader with over a decade of experience driving reliability and incident resolution across Telecom, Banking, and Retail. As an Assistant Vice President and former Application Support Manager, he blends ITIL discipline with hands-on troubleshooting, cloud (AWS) architecture, and observability to improve service delivery and reduce escalations. He has a track record of mentoring teams to autonomy, implementing monitoring best practices, and steering post-incident root cause analysis that informs long-term fixes. Comfortable in both large enterprise and fast-moving product environments, he pairs technical depth in Linux, databases, scripting and cloud infrastructure with stakeholder-facing communication. Based in Bengaluru, he is known for turning high-severity outages into learning opportunities and measurable process improvements.
10 years of coding experience