Patrick Depalma
Senior Manager Of Product Support at The RealReal
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolPatrick Depalma is a seasoned SaaS product support leader with nine years of experience and seven years in management, currently serving as Senior Manager of Product Support at The RealReal. He has a strong track record scaling support organizations—managing up to 6 direct and 21 indirect reports—while designing onboarding programs and SaaS builds that enabled hundreds of external business accounts to operate more efficiently. A long-time Salesforce and Zendesk admin, he’s improved automations, reports, and workflows to increase KPI visibility and cut support response times dramatically. Patrick is regularly tapped for cross-functional, strategic initiatives and presents metric-driven strategies to executive teams to drive continuous improvement. Early hands-on roles training field managers and supporting major sports and enterprise accounts give him uncommon empathy for both technical and business users. He pairs operational rigor with a builder’s mindset—having founded an e-commerce venture and acted as a software architect on GitHub—so he blends analytics, tooling, and customer success to deliver scalable outcomes.
9 years of coding experience
16 years of employment as a software developer
Leland High SchoolUniversity of California Santa Cruz
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (9)
led-controller10
quad10
hyperion10
segment10
grove8
micropython8
python8
esp82665
esp324
Programming languages (2)
Github contributions (5)
depklyon/raspberrypi-tm1637
Jul 2017 - Dec 2022
A fork of Micropython ported to Python 3 library for quad 7-segment LED display modules based on TM1637 LED driver
Contributions:7 releases, 2 reviews, 36 commits in 5 years 5 months
hyperionpythonled-displayled7-segment
depklyon/es-insert-tool
Jul 2020 - Aug 2023
Contributions:1 release, 2 pushes, 1 branch in 3 years 1 month
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