Patrick Hubers
Director Insights & Business Transformation
Capelle aan den IJssel, South Holland, Netherlands
Summary
👤
Senior🎓
Top SchoolPatrick Hubers is a Director of Insights & Business Transformation with over a decade of focused experience in business intelligence and workforce management, and 25+ years of hands-on exposure to contact center operations. He blends technical roots in software and data engineering with practical COPC and Six Sigma expertise to design measurable performance improvements and scalable WFM processes for clients ranging from Booking.com to Nederlandse Spoorwegen. Known for translating abstract workforce strategy into day-to-day operations, he coaches and teaches WFM professionals while leading audits, tooling design, and KPI-driven transformation programs. Based in Capelle aan den IJssel, he combines academic breadth—from electrotechnical engineering to musicology—with a penchant for challenging assumptions and using data analysis to uncover non-obvious levers for efficiency.
12 years of coding experience
8 years of employment as a software developer
MD Individuele Profielen en Teams & Organisaties, MD Individuele Profielen en Teams & Organisaties at Management DrivesMusicology, Musicology at Universiteit UtrechtGymnasium Juvenaat H. HartElectrotechnical Engineering, Electrotechnical Engineering at Eindhoven University of TechnologyCOPC Registered Coordinator, COPC Registered Coordinator at COPC Inc.Six Sigma Black Belt, Six Sigma Black Belt at Van Eekhout Consulting
English
Stackoverflow
41reputation
4kreached
1answer
0questions
Github Skills (27)
locale6
lubridate6
ape6
cuesheet6
r6
clipper5
development-environment5
flac5
ide5
audio-files4
jack4
rstudio4
audio-effect4
opencl3
devil3
Programming languages (5)
Github contributions (5)
phubers/calcium
Apr 2014 - May 2017
Contributions:12 commits, 8 pushes, 1 branch in 3 years 1 month
phubers/phubers
Mar 2022 - Mar 2025
Contributions:1 push, 1 branch in 3 years 1 month
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