Patrick Oliveira
Senior Escalation Specialist
Barcelona, Catalonia, Spain
Summary
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Senior🎓
Top SchoolPatrick Oliveira is a Senior Escalation Specialist and Facility Operations engineer with eight years’ experience managing global data center reliability, rapid incident response, and cross-border project rollouts at Amazon and AWS. He combines hands-on technical support and procurement oversight with frontline customer service skills honed in aviation and hospitality, enabling calm, customer-focused resolution during high-stakes disruptions. Patrick has led vendor onboarding and business expansion into Brazil, demonstrating an ability to bridge operations, stakeholders, and regional compliance. Trained in computer science and front-end development, he pairs practical IT troubleshooting with an appetite for continuous learning and tech-driven improvements. Fluent in Portuguese and experienced across Europe and Latin America, he brings pragmatic, multicultural leadership to complex operational environments.
8 years of coding experience
7 years of employment as a software developer
Computer Science, NFQ level 8, Computer Science, NFQ level 8 at National College of IrelandFront-End Development, Front-End Development at Learning People GlobalGeneral English, English Language and Literature, General, General English, English Language and Literature, General at Dublin College of Advanced StudiesFinance, Finance at Federal University of the State of Rio de JaneiroHight School, Hight School at Tancredo Neves
English, Spanish, Portuguese, Italian
Github Skills (2)
laravel4
php3
Github contributions (5)
tecnerds/RetarguadaPHP_ERP
Dec 2017 - Jan 2018
Contributions:25 commits, 12 PRs, 32 pushes in 28 days
sistemalaravelphpsupermercado
tecnerds/whatsapp-api-bot
Mar 2025 - Mar 2025
Contributions:1 push, 1 branch in 1 day
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