Paul Chong is a product leader with over a decade of experience building machine learning-driven products and platforms across enterprise and consumer businesses. Currently Head of Product at Xero, he focuses on AI solutions for accountants and bookkeepers after leading fraud, identity, and developer platform teams at Instacart and Stripe. He’s shipped 0-to-1 search, personalization and analytics capabilities at Salesforce and led major redesign and ML initiatives at Quid and Zynga, blending technical depth from an MSc in Software Engineering with MBA-trained business judgment. A seasoned operator and founder, he previously scaled marketplaces and logistics at Linio Mexico and founded CardHub Australia, bringing hands-on growth and supply-chain experience to product strategy. He also teaches Agile at the Otago Business School and has a track record of translating research-grade ML into revenue-driving features and partner ecosystems.
12 years of coding experience
13 years of employment as a software developer
Bachelor of Arts (BA) Chinese Language and Literature, Bachelor of Arts (BA) Chinese Language and Literature at University of Otago
Master of Science (MSc) Software Engineering, Master of Science (MSc) Software Engineering at University of Oxford
Master of Business Administration (MBA), Master of Business Administration (MBA) at Harvard Business School
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