Paul Goodman
Product Support Manager at Roblox
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolPaul Goodman is a product support and operations leader with 11 years of experience orchestrating cross-functional teams to remove blockers and deliver high-value programs for large-scale customers. He’s led 0→1 global support and enablement initiatives at Google that served 1M+ merchants and recovered millions in ad revenue, and now applies that playbook to product support at Roblox from the San Francisco Bay Area. Comfortable building and managing PMOs, vendor teams, and complex integrations, he has a track record of restoring service quality at scale while freeing significant frontline capacity. Paul’s background spans tech, consulting, and aerospace project management, giving him a knack for translating engineering complexity into operational outcomes and measurable cost/time savings. He pairs an MBA with hands-on program recovery experience, and often finds leverage in process metrics and proactive vendor orchestration that others overlook.
11 years of coding experience
16 years of employment as a software developer
MBA Business Administration and Management General, MBA Business Administration and Management General at Seattle UniversityB.S. Hospitality Administration, B.S. Hospitality Administration at Boston University
Github Skills (9)
api3
zendesk3
open-source3
ruby3
api-client3
hanami2
zendesk-api2
justify1
instagram1
Programming languages (3)
Github contributions (5)
thagorn/hex
Jul 2015 - Dec 2023
Contributions:4 reviews, 2 PRs, 15 pushes in 8 years 6 months
psgoodman/Project-Remus
Mar 2015 - Jan 2025
Contributions:40 PRs, 73 pushes, 15 branches in 9 years 11 months
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