Paul Jacobson
Technical Support (Escalated Support), WordPress.com
Israel
Summary
👤
Senior🎓
Top SchoolPaul Jacobson is a seasoned technical support engineer at Automattic with 11 years of experience helping WordPress.com, WooCommerce, and Jetpack customers resolve complex site, performance, and security issues. He blends hands-on troubleshooting—SSH, Linux tooling, Kibana/Grafana, MariaDB—and scripting with Python and Bash to automate workflows and accelerate escalated support. A former lawyer and marketing strategist, Paul brings rare cross-disciplinary strengths in clear technical communication, data analysis, and policy-minded thinking to product and support collaborations. He also contributes to internal ML-driven support bot training and uses LLMs to prototype tools and solutions rapidly. Based in Israel, he’s an enthusiast of open source and web culture, a writer and casual photographer, and a pragmatic problem-solver who migrates and secures real-world WordPress sites at scale.
11 years of coding experience
17 years of employment as a software developer
Certificate in Management of Technology General aspects of management of technology, Certificate in Management of Technology General aspects of management of technology at University of the Witwatersrand
Hebrew, English, Afrikaans
Stackoverflow
85reputation
7kreached
0answers
11questions
Github Skills (138)
woocommerce10
wordpress-themes10
visual-studio10
gutenberg10
javascript10
wordpress10
editor10
google-keep10
api10
tty10
electron10
typescript10
vscode-extension10
java10
google10
Programming languages (13)
Github contributions (5)
pauljacobson/microblog
Sep 2020 - Aug 2021
Contributions:5636 pushes in 10 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.