Paul Marshall is a Solutions Architect and CISSP with 11 years of experience building customer-focused identity and access programs that drive adoption, retention, and expansion. He combines deep technical expertise across CIAM, systems engineering, and support with data-driven leadership—having scaled global teams and improved CSAT while owning product outcomes. Paul led CIAM strategy at United Airlines (winning Ping Identity's 2024 Identity Excellence Award) and ran Insulet’s global CIAM program, emphasizing secure, frictionless customer journeys. Known for bridging pre/post-sales solutions and operational support, he’s comfortable from hands-on architecture to product ownership. Based in Boston, he brings a track record of turning complex security requirements into measurable business value.
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