Paul Norman
IT Support Analyst at Visa Europe
London, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolPaul Norman is an experienced IT Support Analyst with over three decades in frontline IM operations and 11 years in senior support roles, currently ensuring high availability of Visa Europe’s IT services from London. He has deep hands-on expertise across mainframe (TPF, MVS, VM), Unix/Linux, Windows, VMware and enterprise middleware, earned during a long tenure at British Airways where he supported mission-critical reservation and website platforms in 24/7 environments. Known for strong decision-making, clear communication and a customer-focused approach, he combines ITIL-aligned service delivery with practical disaster recovery and root-cause analysis skills. Paul often leads by example in high-pressure incidents and has repeatedly improved operational resilience through documentation, testing and stakeholder collaboration. Notably, his career includes secondment to Amadeus to transfer and train on TPF systems, reflecting both technical depth and the ability to manage complex transitions.
11 years of coding experience
Chiswick School
Github Skills (57)
ip2location10
ip-geolocation10
geoip9
geolite29
webextension8
ip-location8
maxmind8
location8
directories8
browser-extension7
nodejs7
win647
chrome7
whois7
targets7
Programming languages (8)
Github contributions (5)
paul-norman/bga-css
Jun 2020 - Feb 2022
Contributions:16 commits, 11 pushes, 1 branch in 1 year 8 months
paul-norman/go-template-manager
Oct 2022 - Sep 2023
Contributions:21 pushes, 1 branch, 16 tags in 11 months
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