Summary
Paul Thomas is a seasoned IT service delivery and relationship leader with 13+ years of experience managing large, complex customer environments across the UK, US and Europe, currently serving as Regional Manager at Microsoft. He combines deep ITIL discipline and P&L accountability with a proven ability to stabilise troubled accounts and drive cross-border “One Team” cultures, having delivered multi-million dollar services for clients like Virgin Atlantic, Urenco and Royal Mail. Known for leading major incident responses and embedding process change, he consistently improves SLA performance while motivating distributed teams and influencing senior stakeholders. A finalist for the National Outsourcing Association Rising Star award in 2012, he brings a pragmatic blend of operational rigour and people-focused leadership that thrives under pressure.
13 years of coding experience
8 years of employment as a software developer
Thorpe Hall School Essex
Wigley School ( Primary School )
Lady Manners School - Bakewell
A Level - Information Technology, Information Technology, A, A Level - Information Technology, Information Technology, A at Chesterfield College