Paulo De Oliveira
Manager Customer Support Services at Microsoft
Lisbon, Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolPaulo De Oliveira is a seasoned customer support and success leader with over two decades of experience steering high-stakes operations for enterprise software businesses, currently managing Customer Support Services for Skype & Teams at Microsoft in Lisbon. He combines deep technical roots in networking and telecoms with proven strengths in escalation management, capacity planning and process redesign, having led critical-situation improvements and cross-regional operating model changes that measurably improved KPIs and CSAT. A natural mentor and team builder, Paulo restores staffing and morale during turbulence, leverages employee signals for continuous improvement, and has a track record of onboarding managers and shaping program-level priorities. His career blends hands-on technical roles (from TAP and Siemens to Citrix TRM work) with strategic delivery, and he’s comfortable acting as the bridge between support, sales and senior leadership in politically sensitive situations. Notably, he founded a training consultancy and taught Krav Maga during a sabbatical, reflecting a commitment to personal development and resilience beyond typical support leadership.
11 years of coding experience
4 years of employment as a software developer
Bachelor, Electronics and Telecommunications Engineering, Bachelor, Electronics and Telecommunications Engineering at Instituto Militar dos Pupilos do Exército, Portugal
English, Portuguese, Spanish
Github Skills (28)
menu10
off-canvas-menu10
drawer9
mmenu9
dotnet9
csharp9
azure9
dotnet-core8
sliding8
xamarin8
linux8
microsoft-azure8
microsoft7
webapp7
desktop7
Programming languages (5)
Github contributions (5)
Master-Oliveira/internal-demo
Nov 2024 - Nov 2024
My own demo repo
Contributions:20 PRs, 23 pushes, 6 branches in 10 days
Master-Oliveira/skills-release-based-workflow
Nov 2024 - Nov 2024
My clone repository
Contributions:3 releases, 5 PRs, 4 pushes in 1 day
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.