Pavan Kumar
Service Assurance Engineer at American Express
Hyderabad, Telangana, India
Summary
👤
Senior🎓
Top SchoolPavan Kumar is a Service Assurance Engineer based in Hyderabad with eight years of experience in technical support and service reliability, currently driving operational excellence at American Express. He progressed from hands-on technical support at Tata Consultancy Services to accountable service assurance work, blending customer-facing troubleshooting with system-level incident management. Trained in Electrical and Electronics Engineering at GITAM University, he brings an engineer’s systematic approach to diagnosing complex platform issues. Comfortable in high-pressure environments, he focuses on reducing MTTR and improving service health through process improvements and automation. His GitHub profile notes a transition toward machine learning engineering, hinting at an interest in applying data-driven techniques to observability and assurance. Pragmatic and customer-focused, he combines deep support experience with a growing emphasis on analytics to prevent repeat incidents.
8 years of coding experience
Bachelor's degree, Electrical, Electronics and Communications Engineering, Bachelor's degree, Electrical, Electronics and Communications Engineering at GITAM University
Github Skills (51)
pytorch10
python10
data-science10
machine-learning10
keras10
deep-learning10
tensorflow10
nlp10
jax10
api-client9
face9
perl9
bert9
natural-language-processing9
neural-network9
Programming languages (5)
Github contributions (5)
pksX01/Machine-Learning---Tutorial
Mar 2019 - Dec 2023
Contributions:6 pushes, 1 branch in 4 years 9 months
pksX01/TensorFlow-Course----Udacity
May 2019 - May 2021
Contributions:9 commits, 8 pushes, 1 branch in 2 years
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