Summary
Pawel Soltys is a forecasting and workforce-planning professional with 14 years of operational leadership across hospitality and customer service, now applying that expertise to forecasting customer service contact levels at bet365. He blends hands-on management experience—running multi-site restaurants, marketing, budgeting, and staff training—with data-driven scheduling and resource planning to optimize service delivery. Based in Boulder with roots in Malta and maritime training, Pawel brings a practical, customer-centric perspective to analytics that helps balance human factors with quantitative forecasts. Known for translating on-the-ground operational nuances into actionable schedules and forecasts, he excels at reducing friction between frontline teams and planning systems.
14 years of coding experience
11 years of employment as a software developer
Technician at Sea Navigation, Sea Navigation, Technician at Sea Navigation, Sea Navigation at Maritime High School in Kolobrzeg, Poland