Pedro Cunha
Operations Supervisor
Brasília, Federal District, Brazil
Summary
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Senior🎓
Top SchoolPedro Cunha is an operations-driven IT leader with eight years of hands-on experience supervising N1–N3 support teams, field services and call centers across public and private sectors in Brazil. He has a proven track record of managing SLAs, supplier SLM, asset inventories and telephony/AV infrastructures while translating performance metrics into process improvements and training programs. Comfortable bridging technical work and client relations, he has led deployments and knowledge-base initiatives for diverse contracts including military and healthcare environments. Known for pragmatic process design, Pedro often combines frontline troubleshooting with people development to reduce incidents and improve user satisfaction.
8 years of coding experience
1 year of employment as a software developer
Curso Superior de Tecnologia em Gestão de Sistemas de Informação, Computer Systems Networking and Telecommunications, Curso Superior de Tecnologia em Gestão de Sistemas de Informação, Computer Systems Networking and Telecommunications at Universidade Paulista
Portuguese, English, SpanishProgramming languages (1)
Github contributions (5)
Cunharodrigues/bds-dscatalog
Feb 2022 - Jul 2022
Contributions:100 commits, 90 pushes in 5 months
Cunharodrigues/Cunharodrigues
Apr 2022 - Oct 2023
Contributions:48 pushes, 1 branch, 1 comment in 1 year 6 months
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