Pedro Menezes
Senior Program Project Manager at Enghouse Interactive
Chicago, Illinois, United States
Summary
👤
Senior🎓
Top SchoolPedro Menezes is a Senior Program/Project Manager based in Chicago with over 23 years in technology and 14 years of hands-on delivery experience focused on contact center solutions, customer success, and solution engineering. He has led regional and global programs—running P&L, coordinating cross-functional teams, and driving implementations for multilingual, multicultural customers across North America, the UK and global accounts. Technically grounded in networking, distributed systems, VoIP/CTI protocols and security, he moves fluidly between solution architecture and program leadership, having also contributed in R&D and product beta ownership. Fluent in multiple languages, Pedro combines a consultant’s attention to detail with executive-level business development and brand-building experience from leading a U.S. office. He pairs delivery rigor—schedules, SLAs and risk control—with a practical knack for improving processes and knowledge sharing across international teams. Though presented as a frontend engineer on GitHub, his career shows a deeper specialization in systems integration and customer-focused technical programs.
13 years of coding experience
11 years of employment as a software developer
Master of Science (MSc) Computer Engineering, Master of Science (MSc) Computer Engineering at Universidade Nova de Lisboa
Portuguese, English, Spanish, French
Github Skills (81)
bug-tracker10
pivotal10
evolution10
bootstrap10
pivotal-tracker10
aem10
javascript9
lucky-framework9
agile9
spree9
html9
backbonejs9
css9
sass9
planning9
Programming languages (8)
Github contributions (5)
PedroFelipe/cm42-central
Jan 2017 - Feb 2017
Contributions:76 pushes, 12 branches in 1 month
drop-inevolutiontrackeragileproject-planning
PedroFelipe/react-hn-reader
Sep 2017 - Oct 2017
Contributions:1 release, 43 commits, 24 pushes in 1 month
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