Pedro Oliveira is a Forward Deployed Engineer with nine years blending technical delivery, customer success, and operations for e-commerce platforms from Rio de Janeiro. He has led and scaled support and operations teams at VTEX—growing engineering headcount from 8 to 32 and reducing ticket backlogs while implementing major storefronts across North America. Pedro excels at translating product-level technical knowledge into customer-facing solutions, training teams, and creating processes that measurably improve business outcomes. His background in economics and early credit/data roles gives him a strong analytical foundation for diagnosing operational bottlenecks and designing data-informed strategies. Known for a customer-first mindset, he combines hands-on debugging and platform architecture work with people development to keep customers running and teams growing.
8 years of coding experience
8 years of employment as a software developer
Bachelor of Science - BS Economics, Bachelor of Science - BS Economics at Federal University of Rio de Janeiro
This is the bare minimum setup to start your own Store Framework theme
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minimumtheme-frameworkbarestore-framework
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Pedro Oliveira - Forward Deployed Engineer at deco