Pedro Rivas
Support Engineer at Hyatt Hotels Corporation
Greater Chicago Area United States
Summary
👤
Senior🎓
Top SchoolPedro Rivas is a bilingual Support Engineer with 12 years of hands-on experience across QA, production defect analysis, and technical support, currently supporting Hyatt Hotels Corporation from the Greater Chicago area. He blends deep SDLC/STLC expertise with practical skills in test automation, security testing, lab hardware configuration, database management, and call center operations to drive reliable releases. Known for strong root-cause analysis and data-driven reporting, he regularly translates complex technical issues into actionable development input and risk assessments. Pedro has a track record of leading projects end-to-end—from requirements and estimations to scripting, regression suites, and UAT—while mentoring teams and fostering cross-functional communication. His background includes long-tenured roles at Bell Labs and diverse enterprise environments, giving him uncommon exposure to both legacy telecom systems and modern QA practices. Outside core engineering, he has governance experience as a former school board member, reflecting an aptitude for stakeholder engagement and strategic oversight.
12 years of coding experience
29 years of employment as a software developer
Bachelor of Science - BS, Computer Information Systems, Bachelor of Science - BS, Computer Information Systems at DeVry Institute of TechnologyCertifications, Currently pursuing certifications within technology, Certifications, Currently pursuing certifications within technology at MITS (Management & Information Technology Solutions Inc.)
Github Skills (59)
integrate9
indexing9
wordpress9
wordpress-plugin9
hexagonal-architecture8
spring-boot8
appcode8
webstorm8
effort8
rubymine8
java8
clion7
elixir-mix7
search-engine7
generator7
Programming languages (7)
Github contributions (5)
frobs/kyokushinkai
Apr 2018 - Feb 2025
Contributions:8 pushes, 13 branches in 6 years 11 months
frobs/JvmLauncher
Jan 2014 - Dec 2015
Contributions:88 commits, 2 pushes in 1 year 11 months
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