Penélope De Souza
Risk Operations Analyst
Dublin, Ireland
Summary
🤩
Rockstar🎓
Top SchoolPenélope De Souza is a bilingual Risk Operations Analyst with over seven years of experience blending digital marketing, community support and data-driven operations across startups and multinational clients. Based in Dublin for five years, she has supported YouTube/Google and now Stripe customers, specializing in social media community care, escalation handling and process improvements that boosted resolution rates and reporting efficiency. Her background in Advertising & Marketing and hands-on skills with Google Ads, CRM automation and SQL-powered reporting enable her to translate customer insights into measurable operational changes. Known for mentoring teams and building quality frameworks, she often serves as the EMEA point of contact for complex escalations and cross-functional initiatives. Rare among operations professionals, she pairs creative marketing instincts with rigorous analytics to both prevent and resolve risk-related issues.
5 years of coding experience
Social Communication, Advertising and Marketing, Social Communication, Advertising and Marketing at Universidade São Judas Tadeu
Portuguese, English
Github Skills (8)
type-system10
typescript10
typesc10
sorbet10
ruby10
c178
bazel8
c118
Programming languages (2)
Github contributions (5)
penelope-stripe/sorbet
Sep 2020 - Aug 2022
A fast, powerful type checker designed for Ruby
Contributions:18 pushes, 3 branches in 2 years
type-checkerrubychecker
penelope-stripe/rubyfmt
Oct 2020 - Dec 2020
Ruby Autoformatter!
Contributions:1 push, 4 branches in 2 months
ruby
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