Pete Mitchell
Support Account Manager at Atlassian
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolPete Mitchell is a seasoned support and customer experience professional with 11 years of technical support experience, now serving as a Support Account Manager at Atlassian in Seattle. He blends deep troubleshooting skills across SaaS, cloud, and archive replay tooling with a customer-first mindset, having escalated and resolved complex incidents for Azure, DocuSign, Trello, and Archive-It partners. Pete pairs hands-on technical fluency (Postgres, JIRA, Zendesk, browser dev tools) with process improvement and SLA-driven escalation management, often liaising between engineering and customers to drive permanent fixes. A Code Fellows-trained developer who enjoys learning coding and cloud technologies, he brings an unusual mix of frontline empathy, escalation ownership, and practical technical curiosity that helps turn high-stakes incidents into durable product improvements.
11 years of coding experience
9 years of employment as a software developer
Development Accelerator, Ruby on Rails, Development Accelerator, Ruby on Rails at Code Fellows
Stackoverflow
1reputation
0reached
1answer
0questions
Github Skills (10)
kodi7
torrent7
plex7
javascript6
jquery6
bittorrent6
google-analytics6
linux5
media5
windows5
Programming languages (2)
Github contributions (3)
Seattle-Attractions/map
Oct 2014 - Oct 2014
Contributions:44 commits in 4 days
attractionsmapinteractive-map
SickChill/sickchill
Mar 2018 - Mar 2018
Less rage, more chill.
Contributions:1 comment, 1 issue in 1 day
videosseasonserieskoditvdb
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