Peter Crew
Senior Service Delivery Manager Vendor Compliance & Service Desks at WHSmith
Greater Colchester Area United Kingdom
Summary
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Senior🎓
Top SchoolPeter Crew is a seasoned IT service delivery leader with over 20 years’ experience managing multi-million pound contracts, vendor relationships, and high-compliance support environments across healthcare, legal, public sector and retail. As Senior Service Delivery Manager at WHSmith and former Head of IT Service at Care UK, he specialises in turning around failing support functions, implementing ISO20000/27001/9001 and embedding ITIL-led service architectures. He combines hands-on delivery—service desks, auditing, SOC2 readiness and SLA dispute resolution—with strategic procurement and cost-saving technology initiatives that have delivered industry-first projects in healthcare. Known for pragmatic problem solving, Peter regularly aligns IT services to business goals while ensuring value for money and robust compliance. He has led European and global collaborations, mobilised new services from acquisition integrations, and built resilient teams across complex, regulated environments. A detail-oriented operator, Peter brings rare depth in both technical support architecture and contract/compliance governance.
11 years of coding experience
11 years of employment as a software developer
The Royal Liberty
Github Skills (9)
discord-bot8
discord7
javacord7
api6
rest6
java5
rest-api5
bots4
minecraft2
Programming languages (2)
Github contributions (5)
pcr3w/Equilimod
Dec 2017 - Jan 2019
Contributions:14 commits, 11 pushes, 1 branch in 1 year 1 month
pcr3w/Crest_Award_Gold
Nov 2015 - Jul 2016
Contributions:1 release, 29 pushes, 1 branch in 7 months
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