Summary
Petr Hladky is a Senior System Engineer based in Prague with 11 years of hands-on experience designing, deploying and troubleshooting contact center and telco systems. He specializes in recording and WFO platforms (Nice Systems, AV WFO, Retia), deep Avaya integrations and multi-vendor PBX recording across Avaya, Cisco, Ericsson/Aastra/Mitel and others. Comfortable across OS and infrastructure layers, he combines Unix/Linux and Windows administration, virtualization (VMware, Hyper-V, Xen), enterprise databases and hardware knowledge from SPARC to x86 and IBM iSeries. At Algotech he leads greenfield implementations, migrations, presales design and field support for complex, resilient VoIP/TDM recording and screen capture solutions. Colleagues rely on his pragmatic blend of hands-on debugging (Wireshark, system logs) and design-level thinking to bridge operations and architecture. He often surfaces non-obvious risks around encryption, client communication security and N+1 resiliency in deployments, helping customers avoid costly edge-case failures.
11 years of coding experience